Definitions
For the purposes of this Shipping Policy:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Glamour Haven Sdn. Bhd. 202501033854 (1635264-T).
“Goods” refers to the items offered for sale on the Service, including perfume bottles, diffuser sticks, candle jars, cosmetic containers, and related packaging accessories.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to Glamour Haven Sdn. Bhd., accessible from https://glamourhaven.com.my
“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently ship within Malaysia only. Orders placed from outside Malaysia will not be processed.
Our shipping coverage includes Peninsular Malaysia, Sabah, and Sarawak. We strive to deliver our products to customers across all regions efficiently and safely.
Shipping Charges
We are pleased to offer free shipping on all orders, regardless of order value or delivery location within Malaysia. There are no hidden fees or additional charges for standard shipping.
Processing & Delivery Time
All Orders are processed and shipped within 7 business days from the date of order confirmation.
Once your Order has been shipped, you will receive an email notification with tracking information (if applicable), allowing you to monitor your delivery status.
Please note that delivery times may vary depending on your location and courier service performance. Occasional delays may occur during public holidays, high-demand periods, or unforeseen logistics issues.
Delivery Methods
We work with reliable courier and logistics partners to ensure your Goods are delivered in good condition and on time. Deliveries can be made to residential, commercial, or industrial addresses, provided that the address details are accurate and accessible.
Please ensure that your shipping address and contact details are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delivery Issues & Reattempts
If delivery is unsuccessful due to recipient unavailability, restricted access, or incorrect address, our courier partners may reattempt delivery or contact you directly to arrange an alternative delivery time.
In the event that the Goods are returned to us due to failed delivery attempts, additional shipping fees may apply for re-delivery.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication.
Contact Us
If you have any questions or concerns regarding shipping, please contact us at:
Company: Glamour Haven Sdn. Bhd.
Registration No.: 202501033854 (1635264-T)
📧 Email: glamour_haven1@outlook.com
📞 Phone: 011-2069 8334
🌐 Website: https://glamourhaven1.xyz
🏢 Address: 68-3-1, Jalan Medan Putra 3, Bandar Sri Menjalara, 52200 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia