Overview
At Glamour Haven Sdn. Bhd., we are dedicated to providing high-quality packaging products — including perfume bottles, diffuser sticks, candle jars, and cosmetic containers — that meet your business and creative needs.
We take pride in ensuring every item is carefully inspected before shipping. However, if you are not completely satisfied with your purchase, we offer a fair and transparent return and refund policy for your peace of mind.
Return & Refund Policy (Within 30 Days)
We accept returns and refund requests within 30 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:
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Items must be unused, undamaged, and in their original packaging.
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Items must be in resellable condition.
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A valid proof of purchase (receipt or order confirmation) must be provided.
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Return requests must be submitted via email to glamour_haven1@outlook.com within the 30-day period.
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days using the original payment method.
Cancellation Policy (Within 12 Hours)
Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or shipped.
To cancel an order, please contact our support team immediately at glamour_haven1@outlook.com with your order number and reason for cancellation.
If your order has already been processed or shipped, we will not be able to cancel it. In that case, you may proceed with a return request after receiving your order.
Exceptions
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Return shipping costs are the responsibility of the buyer and will not be covered by us.
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We do not accept returns for items that have been used, damaged after delivery, customized, or are not in their original condition or packaging.
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Items purchased during promotional sales or clearance may not be eligible for return or refund unless they arrive damaged or defective.
Contact Us
If you have any questions about our return, refund, or cancellation policy, please don’t hesitate to contact us:
Company Name: Glamour Haven Sdn. Bhd.
Registration No.: 202501033854 (1635264-T)
📧 Email: glamour_haven1@outlook.com
📞 Phone: 011-2069 8334
🏢 Address: 68-3-1, Jalan Medan Putra 3, Bandar Sri Menjalara, 52200 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia