At Glamour Haven Sdn. Bhd., we value your satisfaction and strive to make your shopping experience smooth and worry-free. We understand that circumstances may change, so we’ve outlined our cancellation process clearly below.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided that it has not yet been processed, packed, or shipped.
Once your order has been packed or dispatched, it can no longer be cancelled. If your order has already been shipped, please refer to our Refund & Returns Policy for guidance on how to proceed.
Custom or Special Orders
Orders for customised, bulk, or special-request packaging items (such as engraved bottles, printed containers, or custom caps) cannot be cancelled once production or processing has begun.
We strongly encourage customers to review all order details and specifications carefully before confirming and making payment.
How to Request a Cancellation
To request a cancellation, please contact us immediately:
📧 Email: glamour_haven1@outlook.com
📞 Phone/WhatsApp: 011-2069 8334
Subject Line: Cancellation Request – [Your Order Number]
Please include the following details in your request:
Your full name
Order number
Reason for cancellation
Our team will review your order status and inform you if the cancellation is possible.
Refunds for Approved Cancellations
If your cancellation is approved, a refund will be issued using your original payment method.
Please allow 5–7 business days for the refund to be processed, depending on your bank or payment provider.
Exceptions
We may reject a cancellation request if:
The order has already been processed, packed, or shipped.
The item is customised, specially ordered, or made-to-specification.
The request is made after the allowed cancellation period (24 hours).
Contact Information
Glamour Haven Sdn. Bhd.
Registration No.: 202501033854 (1635264-T)
🌐 Website: https://glamourhaven1.xyz
📧 Email: glamour_haven1@outlook.com
📞 Phone/WhatsApp: 011-2069 8334
🏢 Address: 68-3-1, Jalan Medan Putra 3, Bandar Sri Menjalara, 52200 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.